PRIVACY POLICY

At Modern RAW, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. What Information We Collect

We collect information that helps us serve you better. This may include:

  • Personal Information: Your name, email address, phone number, shipping and billing addresses.

  • Order Information: Products purchased, subscription preferences, payment method (processed securely by third-party providers like Stripe or PayPal).

  • Account Information: If you create an account, we collect your login credentials.

  • Pet Information: Details you provide about your pet(s) for feeding recommendations.

  • Device & Usage Data: IP address, browser type, referring/exit pages, and time stamps collected through cookies or analytics tools.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill orders and manage subscriptions

  • Provide customer support and respond to inquiries

  • Send order updates, shipping notifications, and feeding tips

  • Improve our website, services, and user experience

  • Email you about promotions, new products, and updates (you can unsubscribe anytime)

  • Prevent fraud and ensure the security of our site

3. How We Share Your Information

We do not sell or rent your personal data. We may share limited information with trusted partners for:

  • Payment processing (e.g., Stripe, PayPal)

  • Shipping and fulfillment (e.g., UPS, FedEx)

  • Email marketing platforms (e.g., Klaviyo, Mailchimp)

  • Analytics tools (e.g., Google Analytics) to understand user behavior

All third-party services are required to protect your data and use it only as necessary to provide their services.

4. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience, track site usage, and personalize content. You can disable cookies in your browser settings, but this may affect how you interact with our site.

5. Managing Your Information

You have the right to:

  • View, update, or delete your personal information

  • Opt out of marketing emails at any time

  • Request a copy of the data we hold about you

To do any of the above, email us at customerservice@modernraw.com

6. Children’s Privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

7. Data Storage & Security

Your information is stored on secure servers. We take reasonable precautions to protect your data, but no method of transmission over the internet is 100% secure.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
customerservice@modernraw.com

9. Changes to This Policy

We may update this policy occasionally. If we make major changes, we’ll notify you by email or a notice on our site.